A software malfunction on California’s public exchange, Covered California, is forcing 14,500 state residents who began the insurance enrollment process — or tried to update their data — between February 17 and midday February 19 to go into the system and start again.
The exchange said any information entered into its system during that time may have been lost.
Covered California has not provided details on the nature of the glitch. However, it did say that no personal data was compromised.
The exchange said it would reach out to those affected by the glitch to let them know the status of their applications. Californians need to enroll by March 15 for April 1 coverage.
The forms of another 16,000 residents who completed their applications and were determined to be likely eligible for Medi-Cal are being processed by the county in which they are eligible.
This story originally appeared on Employee Benefit Adviser.
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