Insurers and their technology solution providers know that the claims process is one of the most important and impactful experiences a claimant has with their respective insurance company. Statistics show that from the First Notice of Loss (FNOL) until the claim is closed, policyholders who have suffered a loss can feel vulnerable, frustrated, and even angry if the claim is not handled properly and to the claimant’s satisfaction. Unfortunately, over the years, this aspect of the insurer/policyholder relationship has likewise negatively impacted the industry, and [P&C] insurers continue to fight forward to be considered an expert and a trusted advisor.
For forward-thinking insurers, especially those that have embraced digital modernization of their core systems, the claims experience represents a new opportunity to turn a negative into a positive by using top-notch technologies to help facilitate outstanding claims-related customer service.
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