CSC to Administer 7 Million MetLife Policies in BPS Agreement
CSC has signed an business process services agreement to administer nearly 7 million closed-block life and annuity policies for MetLife, the companies announced today.
Under the terms of the agreement, CSC will provide call center, operations and IT support, as well as policy administration on CSC insurance processing platforms. More than 1,000 MetLife employees will be offered positions with CSC analogous to their current position with the insurer.
“Our strategic partnership with CSC enables us to simplify our operating environment while continuing to deliver a differentiated customer experience,” said Marty Lippert, executive vice president and head of MetLife’s Global Technology & Operations organization. “CSC has committed to ensuring a seamless transition for our employees and customers.”
MetLife and CSC have had a technology relationship for several years, including core systems and analytics.