Zurich North America Small Business, a unit of Schaumburg, Ill.-based Zurich NA, is implementing system enhancements to give its agents and brokers online access to important customer account management documents. By logging onto eZSB, the Zurich Small Business Web site, agents can access, view and print their customers' loss run reports and policy documents and forms-from their desktop. Agents can now access their customers' policy documents on eZSB through the Zurich Web site's Document Warehouse, an online repository for storing and retrieving policy documents and forms including: insured copies of policy declaration pages for new business, endorsements and renewals; policy forms by policy; underwriting-initiated cancellation, non-renewal and restatement notices; and billing-initiated direct notices of cancellation and reinstatement notices. Access to customer loss runs and policy documents is protected on eZSB. Only the agent of record will have access this information

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