Consumers are more satisfied with their auto insurance claims experience, primarily as a result of their perceptions of the fairness of settlement terms, according to the “2012 U.S. Auto Claims Satisfaction Study,” from J.D. Power and Associates.
Auto-Owners Insurance ranked highest in overall satisfaction, for the fifth consecutive year, scoring 887 on the 1,000-point scale; next were Amica Mutual and Erie Insurance, which tied at 876 points; and Automobile Club of Southern California (AAA) and COUNTRY, which tied at 874 points.
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