Consumers are more satisfied with their auto insurance claims experience, primarily as a result of their perceptions of the fairness of settlement terms, according to the “2012 U.S. Auto Claims Satisfaction Study,” from J.D. Power and Associates.

Auto-Owners Insurance ranked highest in overall satisfaction, for the fifth consecutive year, scoring 887 on the 1,000-point scale; next were Amica Mutual and Erie Insurance, which tied at 876 points; and Automobile Club of Southern California (AAA) and COUNTRY, which tied at 874 points.

Register or login for access to this item and much more

All Digital Insurance content is archived after seven days.

Community members receive:
  • All recent and archived articles
  • Conference offers and updates
  • A full menu of enewsletter options
  • Web seminars, white papers, ebooks

Don't have an account? Register for Free Unlimited Access