When the World Trade Center came under attack, David Annis was thousands of miles away from The Hartford Financial Services Group Inc.'s offices at Seven World Trade Center. In fact, Annis, the company's group senior vice president and CIO, was not able to return to the United States for more than a week to oversee recovery efforts.However, thanks to the combination of disaster planning, vendor support and quick work on the part of the carrier's crisis management committee, all 330 employees who worked for the five Hartford business units were working at alternative sites the following Monday.

In fact, within 24 hours of the disaster, the Hartford, Conn.-based carrier was sending teams of technicians to one of the company's contingency sites on Long Island to install PCs, local-area networks, servers and phone lines.

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