Okemos, Mich. - A new self-service tool that uses advanced technology to tap into and analyze extensive claims information has been launched to help Delta Dental customers administer their dental benefits."We developed the new tool to help benefit professionals save time by accessing their dental benefits information when they need it," says Thomas J. Fleszar, president and chief executive officer of the Delta Dental Plans of Michigan, Ohio and Indiana.

Called "Client Knowledge," the tool enables employer groups or their agents of record secure access to their dental benefit data anytime, anywhere.  Users can customize reports that provide information such as the types and number of treatments enrollees have received in a given time period, treatment savings accrued as a result of using Delta Dental network dentists, and the financial and demographic data needed for ERISA reporting.

The on-demand reports are designed to be easy to understand. They contain tables and graphs and can be exported to Excel and other spreadsheet programs.

Client Knowledge can be accessed through Delta Dental's Benefit Manager Toolkit, an online program that benefit professionals use to submit, update and transfer eligibility. Client Knowledge is the newest addition to a suite of online tools Delta Dental has developed for employer groups, agents, enrollees, and dentists to work with the company.

Source: Delta Dental Plan of Michigan, Ohio and Indiana.

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