Humana needed to replace its outdated billing system that relied mostly on paper and snail mail. Today Humana offers its employer-group customers an easy-to-use e-billing alternative that's available in real-time on the Internet.Back in 1999, Humana Inc. began to implement a wide-ranging e-business strategy that would include customer self-service features across its spectrum of business lines.

As part of that effort, the Louisville, Ky.-based health plan updated its core billing processes. Humana converted its old mainframe system to a relational database management architecture in a client/server environment. It also implemented a Windows operating system with a graphical user interface-all part of an effort to support future Web-deployed capabilities.

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