The momentum for more real-time functionality for agents is building, according to The Agents Council for Technology (ACT) in a report titled, "The Real-Time Revolution: Redefining How We Work." Specifically, the number of real-time inquiries and transactions between agents and carriers is increasing by as much as 30% per month. Additionally, in one year, real-time activity reached a level that the traditional batch model needed 17 years to achieve. Also, more carriers are developing real-time interfaces universally available to their agents. ACT is affiliated with the Independent Insurance Agents & Brokers of America (IIABA), Alexandria, Va. The report can be downloaded at the IIABA Web site at: www.independentagent.com.
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