* The problem:CSRs for South Carolina Blues plan had difficulty retrieving customer information, and customers calling in had to repeatedly give their account IDs.
* The Solution:
BCBSSC developed a customer-service "engine" that aggregates and automates data across the enterprise and displays it to CSRs' computers in a browser-based interface.
* The results:
CSR training time has been cut by 50%, CSRs can access key customer data in 5 frames or less and within 10 seconds.
The two companies, units of Japan-based Tokio Marine Holdings Inc., said the decision will affect 12,556 policies with premiums of $11.3 million.
Startup life insurance brokerage launched in 2021 adds new capability as it expands its reach of carriers and agents using the service.
Four strategies for insurance companies aiming to leverage AI's potential.
El Nino, which brings dry and hot weather to Southern Africa, has decimated harvests of corn across the region.
Insurers embedding coverage in other venues are finding the practice adds risks, and agents point to their value for interpreting coverage to policy buyers.
Allstate found that customers who use Drivewise are 25% less likely to experience a severe collision than those who don't.
