Consumers can be demanding, especially in a time of need. But, customer service can worsen during turmoil. In fact, a recent survey shows that that the down economy has highlighted weaknesses in customer service, and consumers are fed up and don’t think just visiting a company’s Web site will help.
Seventy-one percent of insurance consumers reported that they preferred access to a live person to handle their issues according to solution provider Jacada, which commissioned a survey of 1,000 American consumers to determine their attitudes toward—and perceptions of—today’s customer service. Additionally, 69% of the respondents are less willing to put up with poor customer service than they were a year ago.
Register or login for access to this item and much more
All Digital Insurance content is archived after seven days.
Community members receive:
- All recent and archived articles
- Conference offers and updates
- A full menu of enewsletter options
- Web seminars, white papers, ebooks
Already have an account? Log In
Don't have an account? Register for Free Unlimited Access