Jefferson Pilot Financial's group business has introduced electronic application (e-App) and electronic enrollment (e-Enroll) capabilities. The processes will allow the Omaha, Neb.-based company's group sales representatives, brokers and new policyholders to complete both a group application and enrollment online at the point of sale. E-App is an online 'Application for Group Insurance' pre-populated with information electronically transferred from Jefferson Pilot Financial's Quote Engine quoting system. After pre-population, the application is forwarded to the broker or group administrator (via e-mail) to provide any additional information needed. When the e-App is complete, the broker and policyholder may submit their application signatures electronically or manually.
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When a new claim enters the system, a race against time begins.
June 18
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Investments in hyper-personalization, AI targeting, digital transformation and marketing are taking precedence over customer expectations, the credit bureau finds in its latest study.
June 18 -
AI is not a one-size-fits-all solution to the insurance industry's problems, and many are finding a need for nuance in how they deploy the technology.
June 17 -
Emirates Airline is offering travel insurance that includes medical coverage for war-related incidents and extended-stay support during disruptions, another example of how Gulf carriers are trying to reboot their businesses now that a US-Iran peace deal is on the table.
June 17 -
Carriers that deliver communication quality, clarity of instructions, compassion from staff, and a single dependable point of contact were remembered and chosen again.
June 17
Empathy -
Insurers can break the cycle by expanding their use of global talent, strengthening compliance training and treating administrative support as a strategic capability vs. a back-office expense.
June 16
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