Electronic bill payment and presentment (EBPP) has experienced a mixed bag of interest among consumers, with payments of insurance premiums ranking low on their online bill-payment priority list.In fact, insurance carriers, along with utilities, telecommunications and mortgage companies, are among the businesses that are lagging behind in the expansion of EBPP, according to a recent report by Stamford, Conn.-based consulting firm Gartner Inc.
Major billers, such as credit card providers, are among the leaders in the EBPP space and are contributing to a growth trend that will see approximately 32 million U.S. consumers view some of their bills online by the end of this year. That's up considerably from the 20 million that viewed their bills online last year.
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