Auto insurance rates increased by 2.1 percent on average nationwide last year, but while more people are shopping for lower rates fewer actually are switching, according to J.D. Power’s “2015 U.S. Insurance Shopping Study.” The study measured insurance shopping and purchase behavior as well as purchase-experience satisfaction across three factors: price, distribution channel and policy offerings, J.D. Power said.
For the third-consecutive year, Erie Insurance ranked highest in providing a satisfying purchase experience with a score of 870, up from 843 in 2014. Erie Insurance performs well in all three factors and improved significantly in the price and distribution channel factors, J.D. Power said. Ameriprise and The Hartford tied for second with scores of 869; CSAA Insurance Group ranked fourth (861) and Amica Mutual ranked fifth (850).
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