For insurance carriers, brokers and agencies, the ability to recover quickly from a systems outage or disaster is critical to their business-and, increasingly, may be mandated by law or industry oversight groups. As a result, business continuity has become a core management issue, whereas in the past it was an issue that was addressed by IT executives."The insurance industry is moving from recoverability toward resilience," says Ted DeZabala, national leader of Deloitte & Touche LLP's security services team. "This is a huge change of mentality, of management, and of technology for the insurance industry."

Pressure for more effective business continuity and disaster recovery planning comes from many directions. For instance, the Health Insurance Portability and Accountability Act (HIPAA) stipulates that health care providers and payers meet basic requirements for protecting and recovering critical data.

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