Farm Bureau P&C is newly in production with Accenture Duck Creek Claims for its commercial and workers' compensation lines of business.

This completes a full rollout of the software across commercial and personal lines. Farm Bureau wanted to consolidate claims systems to improve fraud detection and customer engagement at the time.

“We wanted to work with a company that had the right claims system, the right delivery methods, and an interest in building a long-term relationship,” said Daniel Pitcher, COO of Farm Bureau Financial Services’ property-casualty companies. “With Accenture Duck Creek, we found a team that is responsive to our needs and continues to enhance their software to meet the changing demands of the industry.”

Farm Bureau recently was named a Celent Model Insurer for its use of predictive analytics in workers' compensation.

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