Project management software won't increase a carrier's market share or revenue streams, and it won't improve system integration. But the impact it can have on an IT department's bottom line can be as significant as the ROI claimed by some of the more trendy technology tools carriers are implementing.

Executives at Los Angeles-based Farmers Insurance Group say their new project management tool has helped them control the costs and scope of implementing new technologies. The carrier uses the software corporatewide as an aid in choosing projects, allocating resources, making plans, monitoring progress, tracking employees' time and intervening to make corrections.

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