Lack of flexibility is the greatest liability for most insurers’ core system operations, according to the authors of “Tracking the Progress in Core Systems Replacement: Global Life Edition,” a new report from Celent. In an accompanying survey, 33 percent of respondents agreed, naming business agility as the key benefit they look for in a business case for change.

Coming in next was the reduction of IT costs (23 percent); followed by reducing business costs (10 percent) and increasing revenue (10 percent).

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