Great-West Healthcare began using computer-based training to teach new sales reps about its products and services. The company is now using online training for its claims examiners, call center reps and HIPAA compliance across the organization.Spending on employee training has not been felled by budget axe wielders. That's according to the American Society of Training & Development (ASTD), Alexandria, Va., which also found the percentage of total training dollars spent on e-learning jumped from 8.8% in 2000 to 10.5% in 2001-the largest increase in four years.

"The dual shocks of the recession and Sept. 11 appear to have prompted organizations to find faster, more cost-effective methods to train large numbers of people," says Chris Thompson, Ph.D., and author of an ASTD report titled, "Training for the Next Economy."

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