The Guardian Life Insurance Company of America, a mutual life insurer and provider of employee benefits, has selected the PolicyHS software from iPipeline to help customers who need to make changes to inforce policies.

PolicyHS will automate and streamline change requests related to inforce policies, whether customers want to independently execute a change request and e-sign via a direct-to-consumer site, or initiate a change with call center assistance and then complete the process. Customers of more than 3,000 Guardian producers will have access to the new technology.

“We selected iPipeline’s PolicyHS solution based on its ability to leverage our existing call center and web-based forms repository to offer a fully digital experience, thereby accelerating the end-to-end process and reducing the volume of paper form change requests received,” said Helen Rennie, Vice President, Life Operations at Guardian, in a statement. “At Guardian, we believe that strategic improvements in technology are necessary to continually deliver on our goal of providing world class service how, when, and where our clients prefer.”

[See also: iPipeline Partners with Salesforce.com]

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