Guardian Life Insurance Co. of America is using Lexington, Ky.-based Exstream Software Inc.'s Dialogue software as the corporate standard for producing complex insurance documents. After success using Dialogue to create a multi-faceted group policy insurance proposal that involved the insertion of complex variable information tailored specifically to the recipient, New York-based Guardian selected Dialogue as a common platform to design, manage and deliver composed documents-streamlining processes and ensuring communications are coordinated, consistent, relevant and build brand loyalty. Dialogue's ability to produce multiple output formats simultaneously from a single design makes it possible for Guardian's clients to view PDF documents on the Web, print them and choose to eliminate receipt of paper copies.
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When a new claim enters the system, a race against time begins.
5h ago
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Investments in hyper-personalization, AI targeting, digital transformation and marketing are taking precedence over customer expectations, the credit bureau finds in its latest study.
7h ago -
AI is not a one-size-fits-all solution to the insurance industry's problems, and many are finding a need for nuance in how they deploy the technology.
June 17 -
Emirates Airline is offering travel insurance that includes medical coverage for war-related incidents and extended-stay support during disruptions, another example of how Gulf carriers are trying to reboot their businesses now that a US-Iran peace deal is on the table.
June 17 -
Carriers that deliver communication quality, clarity of instructions, compassion from staff, and a single dependable point of contact were remembered and chosen again.
June 17
Empathy -
Insurers can break the cycle by expanding their use of global talent, strengthening compliance training and treating administrative support as a strategic capability vs. a back-office expense.
June 16
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