According to the company, update features include:
• Flexible billing options including: direct, agency, account current, group, list, mortgagee and collection agency billing
• Policy-level to account-level bill transitioning for improved customer service and reduced operating costs
• Improved producer satisfaction with detailed commission and multi-agency bill statements
• Charge groups for more control over the management of individual charges on a policy
• Ad hoc credits, which allow the easy posting of a credit to an insured or other party’s account
• Multi-payer/multi-location billing, which offers increased flexibility to insurers looking to divide premium due on their account across multiple payers
“BillingCenter 3.0 provides business value through improved customer retention, enhanced policyholder and producer relationships, and reduced operational costs,” said Marcus Ryu, VP of strategy and products, Guidewire Software. “In BillingCenter 3.0, insurers have a single system with which they can truly run their billing operations the way they envision. We continue to be very pleased with the industry’s adoption of BillingCenter.”