Worcester, Mass. - The Hanover Insurance Group Inc. is trying to make it easier and faster for independent agents to do business with the company by revamping its point-of- ale (POS) system for Avenues Commercial Auto. Using the enhanced POS system, it takes agents just minutes to fill-out five pop-up, screens and obtain a commercial auto quote for a client."We are pleased to provide agents with the latest improvements to our Commercial Auto POS system because it makes placing business with The Hanover simpler and more efficient," says Marita Zuraitis, president of The Hanover's property and casualty companies.
"More than 600 agents participated in an online training program and demonstration of the technology and the feedback was overwhelmingly positive. The POS system is yet another significant step forward in our continued effort to make it easier and more profitable for agents to do business with The Hanover."
The Hanover, a regional P&C insurer, claims it offers a unique value proposition in the small and mid-sized commercial markets: Providing its agent partners with the broad, state-of-the-art product portfolio of large national insurance companies and the local market presence and responsiveness of the best regional companies.
The Hanover also gives its agent partners access to a responsive field team, which includes local small commercial sales managers who are knowledgeable of the market and have authority to underwrite up to $25,000.
All of The Hanover's Avenues Commercial Auto POS system feature enhancements are designed to provide agents and their customers with better service. Specifically, they include:
* Intuitive, time-saving navigation
* Easy-to-follow directions from start to finish
* Quick quoting for faster turnaround
Next month, the Avenues Commercial Auto POS system will include another enhancement that will provide agency customer service representatives with detailed information and guidelines for pricing commercial auto risks.
The Hanover's menu of options include business owner's policy (BOP), umbrella, workers' compensation, bond, inland marine and additional specialized coverages that cover a broad spectrum of 300 plus small commercial industry classifications.
Source: The Hanover Insurance Group Inc.
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