The Hartford Steam Boiler Inspection and Insurance Co., an engineering and technical risk insurer and part of Munich Re, is offering technical support services for homeowners through a partnership with Sutherland Global Services. Sutherland is a provider of business process outsourcing.
The services are available as part of MyHomeWorks, a home management online service suite offered with The Hartford Steam Boiler’s (HSB) Home Systems Protection insurance program, HSB said. The company selected Sutherland because the service is available 365 days per year, including weekends and holidays.
The home help desk service provides a single support source for technology issues, HSB said. These include internet connectivity problems, virus removal, set-up of parental controls, synching smart televisions to other devices and resolving computer errors. Supported technology includes home digital gear such as personal computers and peripherals, laptops, tablets, routers and modems, smartphones and game consoles.
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