As the health care market faces uncertainty, it may be more important as ever for health insurers to satisfy customers. According to a recent J.D. Power study, specific service actions have a particularly strong effect on raising employer satisfaction with health plans:

• Ensuring that the insurance carrier representative understands the employer’s specific business needs

Register or login for access to this item and much more

All Digital Insurance content is archived after seven days.

Community members receive:
  • All recent and archived articles
  • Conference offers and updates
  • A full menu of enewsletter options
  • Web seminars, white papers, ebooks

Don't have an account? Register for Free Unlimited Access