Along with the significant opportunities created by the Affordable Care Act for Minneapolis, Minn.-based HealthPartners, the legislation also caused renewal headaches. “With the ACA’s group size mandates becoming clearer in late 2014, we knew we needed to create an efficient process for verifying our customers’ employee counts prior to renewing policies for 2016,” explained Mark Schwob, Director of Marketing and Sales Systems for the nonprofit integrated health care provider and insurance carrier.
“Around the same time, we also realized our individual policy plan change processes needed streamlining,” he adds.
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