Thanks to the Spiderman franchise, the maxim “With great power comes great responsibility” is a pervasive meme in business. But as Grace Hanson found out when she arrived at Homesite Insurance, a direct-to-consumer homeowner carrier, great responsibility comes on the road to power as well.

"Homesite is a company that has grown very rapidly in the past few years, and its initial focus was understandably on building online capability," she says. " Once we became more robust, Claims and its focus on the customer became critically important and gaps in that area were identified and bridged."

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