Insurers are familiar with how benchmarking can help gauge their financialperformance. Now they're applying benchmarking to better understand how ITaffects their overall operations.Where do you stand?
That's never been an easy question for insurance company executives toanswer. For hundreds of years, insurers have struggled to develop aneffective means to measure their performance-whether it's internalprofitability goals or how their performance stacks up against industrycompetition.
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