How Insurers' CRIs Compare

(1 lowest, 10 highest)Privacy Transparency Principles Responsiveness

Fortune 100 7.5 7.5 6.8 5.5

Insurance sector 6.8 6.9 6 5.8

Simplicity Attitude Overall

Fortune 100 8.2 7 7

Insurance sector 8 7.3 6.8

Source: Customer Respect Group Inc.

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