How can insurers best maximize their BPM investment? A new report from Boston-based Celent, Creating Business Value from Business Process Management, addresses this issue in depth.
The report, authored by Celent Senior Analysts Benjamin Moreland and Donald Light, says BPM can make a difference in a variety of operational areas across the enterprise. “A BPM solution will make processes more efficient, consistent, and compliant,” the report states. “It can make an insurer a better business partner for an independent agent or broker and get the right information to an underwriter at the right time. It can increase a service unit’s productivity or decrease cycle times in a claim group.”
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