It seems that every day there's news of a company in the insurance industry experiencing massive layoffs or making extreme adjustments. Yet, the business still must be productive. So who's going to do the work? At first glance, IT and/or business process outsourcing may seem like the answer.

However, many experts caution not to blindly dive into outsourcing as a quick fix. It needs to be approached with a solid outsourcing strategy, internal support and clear contingency plan in case the acord, formal contract and ultimate service-level agreements do not live up to their promise. Here's a look at what some insurers are doing to better the odds their outsourcing efforts will succeed.

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