Announced at the ACORD LOMA Forum in Las Vegas this week, Imperial Fire & Casualty will use Jarus’ Customer Center to address the growth of smartphones and mobile devices and meet growing policyholder expectations to have ready access to their policy information using these devices.
The ready-to-deploy customer self-service app for insurers is designed to provide features such as Policy Inquiry, Online Payment, Accident Help, Submit Claim, Policy Documents and ID cards, according to Jarus. Imperial Fire will customize and brand the mobile solution and integrate it with their core back-end systems using existing Web services.
"This approach has given us the capability to address iPhone, Android and Windows mobile platforms in a much quicker manner without investing significant time and effort in sustaining a separate mobile technology team," said Scott Proctor, CIO of Imperial Fire and Casualty. “We wanted to focus on bringing good user experience to our customers rather than getting bogged down by the inherent complexity, ever-changing environment, maintenance and support of mobile OS platforms and devices."
The Jarus mobile solution is built to suit the specific needs of personal and commercial P&C lines as well as life insurers. Jarus Mobile API is a set of standards-based, language-neutral RESTful services. These RESTful services are designed to facilitate multiple devices, using different languages and technologies to communicate with the carrier backend in a secure manner.
