It’s a given that the strains of the financial crisis have been felt by insurers involved in almost all lines of business. Like many industries, this strain has played out downstream, with policyholders mindful and concerned about the ebb and flow of mergers and acquisitions, insurance carriers and agents that go out of business, and more.

"Reputation and customer security is at stake, so it's especially important for insurance agencies to be organized and efficient in 2010," said Maryellen Waggoner, Executive Director of the National Insurance Producer Registry (NIPR). "Being vigilant about regulatory and licensing responsibilities internally ultimately affects the quality of customer experiences and protection policyholders receive from their agents. It will also help agents retain and build their customer base after a tough year."

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