Insurance

When multiple data sources disagree, AI can be a "tie breaker" to correct discrepancies in property information, according to insurance data experts.

Danielle Lutkus, principal consultant at Capco, shared insights about how claims, underwriting and fraud teams are responding to AI-driven fraud.

Sen. Elizabeth Warren and other senators sent a letter to six insurers challenging their use credit-based insurance scores to determine risk-based pricing.

Despite AI-driven productivity gains, 77% of financial services firms say that AI investments don't deliver a measurable return.

When AI can make false evidence look real, insurers can struggle to know who to trust, writes Tom Rasmussen, vice president of product for claims at Carpe.

Insurance companies with the greatest advantage will adapt products and experiences locally while reusing capabilities globally.

Edison is responsible for the first $1 billion of wildfire-related claims, which it pays using its customer-funded self-insurance program.

Clients now expect a baseline level of technology options from brokers, the company's 2026 Broker Services Survey finds.

The property-and-casualty insurance industry is undergoing a major digital transformation with the rise of generative artificial intelligence, writes Abhishek Peter, manager of digital marketing at FECUND Software Services.

Insurance has been an underperforming industry that resists tech disruption, according to a McKinsey report. However, insurers are finding the technology enables them to cover more risks, and do so more quickly and readily.

Florida changed how the legal system applies to insurance companies, making it more onerous for homeowners to use the courts to challenge denied claims or low payouts.

Insurance companies are sharing their AI success stories with a focus on specific niches: controlling churn, fielding customer calls, slashing underwriting time and more. But even the biggest proponents of AI know it has limits.

Connected systems can help consumers understand each stage of the life insurance journey and ensure a more seamless, less fragmented consumer experience.

With rising climate peril severity and frequency, insurance risk data providers point to the technology's improved capability for processing visual information.

Nirmitee Shah, general manager of financial and professional services at Scale AI, describes the industry's slow and careful progress with the technology.

Legacy infrastructure, data challenges, workflow integration issues, regulatory concerns and skill shortages remain key obstacles in 2026

The carrier has achieved 90% time savings by deploying a single AI tool.

The carriers that are getting it right aren't using AI to replace adjusters.

Organizations that prepare early will be better positioned to protect their people and minimize operational disruption when severe weather strikes.

Only 23% of insurers report AI being fully integrated into systems, according to the 2026 State of P&C Insurance Technology report from Federato.