Insurance

The most common mistake is treating AI governance as a documentation exercise that happens after deployment, rather than a requirement built into the system from the start.

The company's survey finds that only 23% of AI users accept financial guidance from AI without validating the advice first.

AI may improve the view from the driver's seat, but it should not occupy that seat, writes Marc Jeffreys, general manager of Health for Gradient AI.

Agents can't be in constant contact with every client. AI can help them flag important coverage gaps, writes Jackson Fregeau, the CEO and co-founder of Quandri.

Half of consumers plan to use AI but also want an advisor who can relate to their life experience to review information at some point in the purchasing process, according to the Capgemini Research Institute and LIMRA.

Sen. Elizabeth Warren sent a request for information to the National Association of Insurance Commissioners about state regulators' efforts to address private equity ownership of life insurance companies.

With AI creating hidden risks that insurers must account for, some insurers leave these up to existing policies, others explicitly affirm they will cover AI risks, and a third set is excluding them.

Technology will enhance agents' abilities to serve clients, according to insurance risk expert Robert Hartwig of the University of South Carolina.

Technology, underwriting and claims remain the top needed roles for the insurance industry, according to the Jacobson Group and Aon's Semi-Annual U.S. Insurance Labor Market Study.

State insurance commissioners developing AI systems evaluation tool expect disclosures about claims operations, oversight and more, according to representatives of an industry group who attended a NAIC conference.

New York's Arrow Financial and Pennsylvania's First Commonwealth Financial were seeing their insurance revenue grow before they announced agency purchases this week. Prior to 2025, banks were shedding their insurance agencies.

Catastrophe readiness is not only about processing capacity. It is about coordination capacity, writes Erika Echaniz, product manager at Foxit.

Insurance employees are less willing to trust AI decisions they cannot understand, according to a new SAS study.

The middle of a catastrophe is not the time to discover gaps in a disbursement process. Carriers should understand the complete path from claim approval to usable funds before claim volumes spike.

Even when AI is accurate enough to act on its own, customers and regulators will challenge the results. Insurers must be able to defend these decisions.

The life insurer credits its leap to the top of LIMRA's rankings after a years-long push toward using AI to accelerate decisions and lower costs.

AI models are now reliable enough to automate most decisions that define performance in insurance, writes Taktile CEO Maik Taro Wehmeyer.

With the right foundation, insurers can more fully embrace AI and realize the benefits it brings, writes Kevin Gaut, CTO of Instanda.

BEC claims were 57% higher in the first half of 2026 compared with the same period last year, and fraudsters are increasingly focused on account takeovers, according to the Travelers' Q2 2026 Cyber Threat Report.

Companies like MSI, AGI and VIPR are finding that the best way to benefit from AI is to keep a tight grip on the data that they feed into those tools.