Insurance

By using AI to answer calls, insurers can handle as many as 6,000 claims per second — and the technology can provide a sympathetic ear for as long as the policyholder wants to talk.

Carriers are adopting AI to improve underwriting, pricing and risk selection, but most models still rely on static data collected at a single moment in time.

Dashcams and other in-cab technologies are giving companies the tools they need to assess driver behavior.

Lemonade launches autonomous car insurance in Indiana and Arch Capital announces leadership changes, plus more insurtech news.

The insurer's 2026 survey finds that Americans across generations struggle with financial independence.

Daniel Wolfe joins Digital Insurance as editor-in-chief, with over two decades of experience in journalism across multiple publications serving the financial services industries.

Allianz, New York Life, TIAA and Tokio Marine executives give their views on the insurance industry's use of AI and its future, at the Insurtech Insights conference in New York.

Insurtech companies most likely to endure will prioritize the basics over elaborate tech.

Insurance carriers are investing in technology to gauge how interactions between carriers and policyholders are evolving.

While insurance coverage has broadly kept pace with rising catastrophe exposure, the protection gap — in absolute terms — has gone up as the value of exposed assets has grown, the Swiss Re Institute said on Wednesday.

High-resolution aerial imagery and property intelligence are enabling insurers to compress the time between landfall and portfolio-level understanding from weeks to days.

Deloitte released its 2026 Insurance Prediction, which explores how agentic AI is poised to reshape life insurance distribution and reach.

New legislation would require insurers to submit supporting actuarial evidence for rate increases to the state's Department of Insurance. Insurers lacking justification will be required to provide rebates to consumers.

Instead of waiting for claims to confirm damage patterns, carriers can begin identifying likely impact zones earlier.

Digital Insurance interviewed seven of the insurance commissioner candidates about how they would address the state's insurance crisis, AI risks and opportunities, rate increases and climate change issues.

Artificial intelligence is placing increased demand on insurers to guard against fraud and other forms of risk. Experts are urging an investment in AI literacy and other forms of training to limit exposure, rather than simply deploying more AI internally as the only safeguard.

The counties with the greatest exposure lie along the coasts of Florida, Louisiana, South Carolina and Texas.

The technology is lowering the bar for cyber criminals attacking companies, according to Ryan Kratz, head of cyber for North America at MSIG USA. Kratz spoke with Digital Insurance about how the new type of attacks work.

The combination of an AI tool with a human makes it easier to obtain accurate quotes, identify coverage gaps and share documentation between parties.

AI is supercharging cyber criminals' ability to deploy ransomware – the most prominent type of cyberattack, according to Ryan Kratz, head of cyber for North America at MSIG. Kratz spoke with Digital Insurance about what commercial insurers are watching for.