The plan is to implement Online Resources' Payment Advantage solution, which is designed to enable payments through the Web, live agent and interactive voice response (IVR), in early 2012. The insurer’s more than 765,000 auto, home, life, business and farm insurance policyholders will have the option to use any of these channels to make ACH, credit- and debit-card payments. The IFB staff will be able to access real-time, on-demand reporting and tracking through Online Resources' Web-based Client Console payment management tool.
"Indiana Farm Bureau Insurance selected Online Resources based on its experience serving the complex needs of insurance carriers, its flexible project approach, and the demonstrated ease of use of their payment services," said Cyndi Hendricks, executive director, Accounting & Operations Support for Indiana Farm Bureau Insurance. "We look forward to providing our customers an easier, more efficient way to remit payment to Indiana Farm Bureau Insurance."
Payment Advantage is part of Online Resources' eCom Advantage suite of solutions, which provides end-to-end electronic bill presentment, payment and collection solutions that drive consumer satisfaction, retention and cost savings.
This agreement marks the 15th that Online Resources has signed with insurance firms in the past year for new, additional or extended billing and payment services.
