Financial services providers preparing to integrate e-signature technology across their operations may have to settle for deploying it internally until consumers are ready to embrace the concept.And acceptance may take a while. Reluctant consumers aren't expected to embrace e-signatures until at least 2002. And when they do, the adoption rate is expected to be marginal, predicts Meridien Research Inc., a financial industry technology consulting firm based in Newton, Mass.

In a new report entitled "The Case of the Invisible Ink: E-signatures," Meridien projects that "widespread" customer use of the process is still "several years away." As a result, companies should divert their attention for e-signatures within the confines of their internal infrastructure, says Dennis Behrman, a research analyst for customer relationship management (CRM) initiatives with Meridien, and co-author of the brief.

Register or login for access to this item and much more

All Digital Insurance content is archived after seven days.

Community members receive:
  • All recent and archived articles
  • Conference offers and updates
  • A full menu of enewsletter options
  • Web seminars, white papers, ebooks

Don't have an account? Register for Free Unlimited Access