Innovation seems to be a concept that haunts insurers. How do you define it? How do you measure it? How do you implement it against a host of challenges?

Those were some of the questions posed by industry professionals at the IT Town Hall session, one of the final meetings at the three-day IASA Educational Conference and Business Show held this week in San Diego. A regular staple of the conference, the hallmark of the IT Town Hall session is that it lets the audience decide on the topics up for panel discussion.

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