As an industry, P&C insurers earned an “OK” rating in the 2013 “Temkin Experience Ratings,” while health insurers were rated as “Poor.”
Temkin Group, a customer experience research and consulting firm, asked 10,000 U.S. consumers to rate their customer experiences on a scale of 1-to-7, in terms of being functional, accessible and emotional. Temkin limited the analysis to 246 companies, each of which included responses from 100 or more consumers. USAA was the top-ranked P&C insurer, and TriCare was the top-ranked health plan.
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