No.1:Web Services

Impact: 7.5

Innovation: 7.29

Total Score: 7.4

No.2:

Claims Administration Tools

Impact: 7.67

Innovation: 6.6

Total Score: 7.14

No.3:

Internet Security & Privacy

Impact: 7.5

Innovation: 6.5

Total Score: 7.0

No.4:

(tie) Internet Delivery

Impact: 7.13

Innovation: 6.8

Total Score: 6.97

No.4:

(tie) Straight-Through Processing

Impact: 6.93

Innovation: 7.0

Total Score: 6.97

No.6:

Data Management Tools

Impact: 7.3

Innovation: 6.5

Total Score: 6.9

No.7:

Decision Management & Collaboration

Impact: 6.67

Innovation: 6.93

Total Score: 6.8

No.8:

(tie) Fraud Detection

Impact: 6.67

Innovation: 6.47

Total Score: 6.57

No.8:

(tie) Wireless Devices

Impact: 6.43

Innovation: 6.71

Total Score: 6.57

No.10:

ACORD XML

Impact: 6.93

Innovation: 6.13

Total Score: 6.53

No.11:

Agency Automation

Impact: 6.67

Innovation: 5.67

Total Score: 6.17

No.12:

Middleware & Other System Integration Tools

Impact: 6.36

Innovation: 5.93

Total Score: 6.15

No.13:

Compliance Software

Impact: 7.1

Innovation: 5.1

Total Score: 6.1

No.14:

Customer Self-Service

Impact: 6.2

Innovation: 5.67

Total Score: 5.94

No.15:

Outsourcing

Impact: 7.14

Innovation: 4.43

Total Score: 5.79

No.16:

Risk Management

Impact: 5.71

Innovation: 4.29

Total Score: 5.0

No.17:

IT Asset Management

Impact: 5.21

Innovation: 4.21

Total Score: 4.71

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