No.1:Web Services
Impact:
Innovation: 7.29
Total Score: 7.4
No.2:
Claims Administration Tools
Impact: 7.67
Innovation: 6.6
Total Score: 7.14
No.3:
Internet Security & Privacy
Impact:
Innovation: 6.5
Total Score: 7.0
No.4:
(tie) Internet Delivery
Impact: 7.13
Innovation: 6.8
Total Score: 6.97
No.4:
(tie) Straight-Through Processing
Impact:
Innovation: 7.0
Total Score: 6.97
No.6:
Data Management Tools
Impact: 7.3
Innovation: 6.5
Total Score: 6.9
No.7:
Decision Management & Collaboration
Impact: 6.67
Innovation: 6.93
Total Score: 6.8
No.8:
(tie) Fraud Detection
Impact: 6.67
Innovation: 6.47
Total Score: 6.57
No.8:
(tie) Wireless Devices
Impact:
Innovation: 6.71
Total Score: 6.57
No.10:
ACORD XML
Impact: 6.93
Innovation: 6.13
Total Score: 6.53
No.11:
Agency Automation
Impact: 6.67
Innovation: 5.67
Total Score: 6.17
No.12:
Middleware & Other System Integration Tools
Impact: 6.36
Innovation: 5.93
Total Score: 6.15
No.13:
Compliance Software
Impact: 7.1
Innovation: 5.1
Total Score: 6.1
No.14:
Customer Self-Service
Impact: 6.2
Innovation: 5.67
Total Score: 5.94
No.15:
Outsourcing
Impact: 7.14
Innovation: 4.43
Total Score: 5.79
No.16:
Risk Management
Impact: 5.71
Innovation: 4.29
Total Score: 5.0
No.17:
IT Asset Management
Impact: 5.21
Innovation: 4.21
Total Score: 4.71
