Commack, N.Y.-based online travel insurance provider, InsureMyTrip.com, has added International SOS Assistance Inc. to its offerings. The new service provides medical assistance and transportation to travelers should they experience an illness or injury while traveling anywhere in the world. SOS and its Global Traveler plan is the 12th company and 35th plan that InsureMyTrip-an operating entity of IMT Services Corp.-markets online. Singapore-based International SOS has an on-the-ground network of alarm centers, clinics, air ambulances, doctors and nurses to render help when and where it is needed.
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When a new claim enters the system, a race against time begins.
June 18
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Investments in hyper-personalization, AI targeting, digital transformation and marketing are taking precedence over customer expectations, the credit bureau finds in its latest study.
June 18 -
AI is not a one-size-fits-all solution to the insurance industry's problems, and many are finding a need for nuance in how they deploy the technology.
June 17 -
Emirates Airline is offering travel insurance that includes medical coverage for war-related incidents and extended-stay support during disruptions, another example of how Gulf carriers are trying to reboot their businesses now that a US-Iran peace deal is on the table.
June 17 -
Carriers that deliver communication quality, clarity of instructions, compassion from staff, and a single dependable point of contact were remembered and chosen again.
June 17
Empathy -
Insurers can break the cycle by expanding their use of global talent, strengthening compliance training and treating administrative support as a strategic capability vs. a back-office expense.
June 16
Edge




