Boston - As helpful as technology can be, insurers are not immune to technology glitches. One such case, as reported by The Boston Globe, hit Blue Cross Blue Shield of Massachusetts. The Boston-based insurer found itself sending out automated phone calls to Massachusetts senior citizens with Medicare drug benefits, asking them to repay up to $1,400 because the monthly premium automatic deduction from their Social Security checks failed to work.In March, The Tampa Tribune reported that hundreds of thousands of seniors received inaccurate Social Security payments because of problems with Medicare Part D drug coverage premiums, according to The Boston Globe. Most were overpaid because the premiums were not being deducted. Others received accidental refunds that averaged $215 and were asked to return the money.
Wellpoint Inc., a national healthcare company that recently merged with Anthem Inc., is contacting the 5,200 affected members of Blue Cross Blue Shield of Massachusetts, a Blue Cross Blue Shield of Massachusetts spokesman told The Boston Globe. Wellpoint administers Blue MedicareRx, which is the Blue Cross stand-alone Medicare drug plan in Massachusetts.
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