Insurers operating in the global marketplace share two challenges in common that are tied to data integration: the need to improve customer service and create operational efficiencies that will provide long-term returns. Such are the results of a global insurance industry survey, commissioned by Sterling Commerce, conducted by research company Vanson Bourne and independently analyzed by TowerGroup, a financial services research and advisory firm, which highlights these emerging priorities for companies in this market.

Sterling Commerce, an AT&T Inc. company, announced the results of its survey, which indicated that approximately half of all insurers face data integration issues as they relate to multi-enterprise (external) connectivity as well as internal (EAI) integration, with some variance per market:

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