San Mateo, Calif. — While P&C insurers may believe that billing has an impact on customer satisfaction and retention, many also believe that their current billing systems and processes inhibit their ability to provide superior customer service. In fact, few P&C insurers can support payments by credit or debit card, and some are so inflexible that functional enhancements are cost prohibitive and are no longer made, according to Guidewire Software.

Guidewire Software Inc., San Mateo, Calif., surveyed a range of P&C insurers in North America about the current state of their billing operations, how well current systems support their needs, and how they see their billing operations evolving in the future. Business and IT executives and staff members from more than 60 carriers participated in the survey.

Register or login for access to this item and much more

All Digital Insurance content is archived after seven days.

Community members receive:
  • All recent and archived articles
  • Conference offers and updates
  • A full menu of enewsletter options
  • Web seminars, white papers, ebooks

Don't have an account? Register for Free Unlimited Access