My colleague, Emmett Higdon, wrote an article recently on how banks can increase customer adoption for paperless statements. He found that an average of five out of 10 online checking, savings, and credit card customers today receive an eStatement.
Surprisingly, this figure was roughly the same rate as our second quarter 2008 study. eStatements combine two common themes I hear often from P&C executives: How can insurers increase customer self-service (e.g. eStatements) and tap into the green eco-movement?
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