Property/casualty insurers are benefiting from best practice metrics for claim management and the metrics used could be developed further and better integrated into claim operations, according to Towers Watson’s “Property & Casualty Claim Officer Survey." The survey examines best-practice fundamentals for claims, rebuilding performance metrics, and how improved technology and operational adjustments are helping carriers benefit from changes.

“A more integrated approach to claim management can help insurers simultaneously improve customer service and financial results, increasing both policyholder and investor satisfaction,” said Brian Stoll, director, P&C practice, Towers Watson. “Technology investments in this area help insurers better identify and respond to trends culled from data-driven analytics, and make it easier to implement predictive models and best practice enhancements that carriers are developing to improve claim performance.”

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