Interactive Intelligence Group Inc., a provider of unified IP business communications solutions, has launched a new cloud-based communications-as-a-service solution for small contact centers. The new product, CaaS Small Center, is designed for organizations with between 10 and 50 contact center agents.
“The small contact center market is underserved, with many organizations being required to compromise on functionality and settle for technology that’s less than optimal,” said Donald Brown, Interactive Intelligence founder and CEO. “Based on our cloud platform, in use by some of the most recognizable global companies, we designed CaaS Small Center to give smaller contact centers a straight-forward, cost-effective, feature-rich way to consistently deliver great service experiences to their customers.”
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