* Customer Support: Booz Allen's study reveals that 86% of insurance customers want to self-administer their accounts, but only 25% of insurers support that function online.* Sales Boost: Direct online sales may capture as much as 5% of the market by 2006-primarily reflecting term life and auto coverage, according to Celent Communications.
Internet Shortfall
October 01, 2001, 1:00 a.m. EDT 1 Min Read