If you currently use a content management system, who does what in terms of process handling and layout design of documents? Do you have staff with expertise in HTML, CSS, and design? These are just a few questions insurers should ponder before making decisions around document management, according to a recent report issued by Boston-based research and consulting firm Celent.

In its report, “Document Automation: Solution Vendors for Insurers,” Celent profiled 10 document automation systems, and also named the winners of the XCelent Awards:

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