Oconomowoc, Wis. - Trends indicate that the role of the IT manager requires more focus on business strategy and less time spent on end-user service in today's age of widespread technology, according to Paragon Development Systems (PDS), a provider of IT services and products."Companies are beginning to realize that their IT professionals can be indispensable in identifying and pursuing competitive advantages if given the freedom and time to do so," said Austin Park, vice president of infrastructure services for PDS. "More and more, successes or failures in business hinge on technology, so why shouldn't IT managers spend their time focusing on business rather than putting out fires."
At the dawn of the computer revolution, IT managers worked in large mainframe-packed rooms, where their only tasks were to automate and streamline business processes toward greater productivity and efficiency. During the 1980s, the arrival of the personal computer and office networks revolutionized the industry. Business executives began seeing that IT could increase personnel productivity and empowerment, rather than replace it. Consequently, IT professionals were seen as support staff for personnel, charged mainly with hardware and software procurement, end-user support, reactive maintenance, and data processing.
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